Refund Policy

Last updated: August 24, 2026

This policy covers purchases of Relay, the digital credit used on Relyo, and what happens to Relay you have already spent. It applies alongside the Terms of Service and the Rules & Regulations. Relyo is operated by Ridoco, KVK 95439609, De Nieuwe Erven 3-12572, 5431 NV Cuijk, Netherlands. All amounts are in euro.

1. The waiver you accept at purchase

Relay is delivered the moment your payment clears and can be spent on a boost straight away. The purchase page asks you to tick a box that reads:

I want the Relay credit added to my account immediately. I understand that I lose my right of withdrawal once the credit is added.

The box is mandatory. Without it the purchase is refused before any payment provider is called. Ticking it is your prior express consent to immediate performance and your acknowledgement that the 14-day right of withdrawal for digital content ends on delivery, under Article 16(m) of the Consumer Rights Directive (2011/83/EU) as implemented in Dutch law.

Relyo records the exact wording you were shown, a SHA-256 hash of it, the version, the time you accepted it, your IP address and your browser user agent, and keeps that record with the payment as proof that the waiver was given. It is not used for anything else.

Section 2 is a commercial refund offered on top of the law, not the statutory withdrawal right you waived.

2. Unused Relay

Relay still sitting on your balance can be refunded to the card or account you paid with:

  • Ask within 30 days of the purchase, from the Relay Credits page in your dashboard.
  • The request then sits for a 7-day hold. It is not instant.
  • At the end of the hold the money goes back to the original payment method on its own. An administrator can stop a request during the hold, and does so where the purchase or the account shows the signs listed in section 7.
  • When the money goes back, the Relay comes off your balance.

The refund is the part of that purchase you have not spent, priced at what you paid for it, VAT included where VAT was charged. Bonus Relay counts as part of the pack, so a pack of 28 Relay bought for 25 EUR with 14 Relay left refunds half of the 25 EUR.

What counts as unspent is measured against your balance at the moment the refund is paid, not the moment you asked. Spending the credit while the request is open shrinks the refund to match, and cancels it if nothing is left.

3. Relay you have already spent

Relay spent on a boost, or on any other digital benefit on the Platform, is not refundable. The benefit was delivered when you spent it. This applies whatever happens to the listing afterwards, including a takedown under the Rules.

Boosts run for a fixed term from the moment you buy them. They cannot be cancelled, there is no partial credit for the time left, and the Relay is not returned.

Your statutory rights over a service that is faulty or not as described are not affected by this section. If a boost you paid for did not run, open a support ticket under Billing and Relyo will put it right.

4. Relay that was not bought

Relay given as a signup bonus, a promotion or an administrator grant has no purchase behind it and cannot be refunded in money.

5. How to ask for a refund

  1. Open Relay Credits in your dashboard.
  2. Find the purchase under Recent Purchases and choose Request Refund.
  3. The page shows the amount that qualifies and the date the money is due back.
  4. The request sits on hold until that date, then the refund is sent to your original payment method.

A stopped request returns the purchase to its normal state in your history and no money moves. No reason is emailed. If you want one, ask in a support ticket under Billing, or write to billingrelyo@doombringerz.com with the payment reference. Refunds go back through the provider that took the payment, so how quickly the money appears after it is sent is up to your bank.

6. Chargebacks

Use the refund request before raising a chargeback with your bank. An account with an open chargeback can be suspended until the dispute is settled, and Relay on an account that charged back a purchase is not spendable while the suspension stands.

7. When no refund is given

  • The purchase is more than 30 days old.
  • The Relay from that purchase is already spent.
  • The account was banned for breaking the Rules.
  • The purchase or the account shows signs of payment fraud.
  • The Relay was granted, not bought.

8. Your legal rights

Nothing in this policy limits the rights you have as a consumer under Dutch or EU law, including rights over content that is not as described. Dutch law governs this policy. As an EU consumer you keep the protection of the mandatory consumer rules of the country you live in, and you can bring a dispute before a court there.

9. Contact

Ridoco
De Nieuwe Erven 3-12572, 5431 NV Cuijk, Netherlands
KVK: 95439609 | BTW: NL005153257B49
Billing: billingrelyo@doombringerz.com
Support: doombringerz.com/support