Refund Policy

Last updated: March 11, 2026

This Refund Policy applies to purchases of virtual currency ("Relay") and related services on Relyo. This policy complies with EU consumer protection law, including the Consumer Rights Directive (2011/83/EU). We voluntarily extend the statutory 14-day withdrawal period to 30 days to give you more time and peace of mind.

1. Right of Withdrawal (EU Consumers)

We grant a 30-day withdrawal period for Relay purchases, exceeding the EU statutory minimum of 14 days. This right applies as follows:

1.1 Unused Relay

If you have purchased Relay and have not spent any of them, you are entitled to a full refund within 30 days of purchase. Refunds are processed automatically - submit your request directly from your wallet dashboard and the refund is issued without manual review. Funds are returned to your original payment method within 2 business days.

1.2 Partially or Fully Spent Relay

Once you begin using purchased Relay (e.g., by boosting a listing), you acknowledge that the digital service has been rendered for the portion consumed, in accordance with Article 16(m) of the Consumer Rights Directive. Refunds are calculated as follows:

  • Fully unused: 100% refund to original payment method
  • Partially used: Pro-rata refund for the unused portion only (automatic calculation)
  • Fully spent: No refund available

The automatic refund system calculates your unused Relay balance at the time of the request and issues the corresponding monetary refund instantly.

2. Boost Refunds

Boosts are time-limited promotional services. Boost purchases are eligible for a Relay credit (wallet refund) under the following conditions:

  • Within 7 days of purchase and less than 25% of the boost duration has elapsed: Full Relay refund to your wallet
  • Within 7 days of purchase and 25–50% of duration elapsed: 50% Relay refund to your wallet
  • After 7 days or more than 50% elapsed: No refund

Boost refunds are credited as Relay to your Relyo wallet, not as monetary refunds, as the boost represents a digital service partially rendered. These are processed automatically when you cancel a boost from your dashboard.

3. Bonus Relay

Some currency packs include bonus Relay (e.g., "25 EUR = 28 Relay, 3 bonus"). Bonus Relay are non-refundable and will be deducted first when calculating partial refunds. The monetary refund reflects only the paid portion of your Relay balance.

4. How to Request a Refund

Refunds are fully automated. To request one:

  1. Go to your Wallet page in the Relyo dashboard
  2. Find the purchase you wish to refund in your transaction history
  3. Click "Request Refund" - the system will calculate your eligible amount instantly
  4. Confirm the refund. The amount is returned to your original payment method within 2 business days

If you encounter any issues with the automated process, contact us at billingrelyo@doombringerz.com with your transaction reference.

5. Chargebacks

If you initiate a chargeback or payment dispute without first using our automated refund system or contacting us, your account may be suspended pending resolution. We encourage you to use the dashboard refund tool - it is faster and does not require any back-and-forth.

6. Exceptions

Refunds will not be issued in the following cases:

  • Account termination due to violation of our Terms of Service
  • Relay obtained through promotions, giveaways, or admin grants
  • Purchases made more than 30 days ago
  • Fraudulent purchase activity
  • Relay already fully spent at time of request

7. Contact

For billing inquiries: billingrelyo@doombringerz.com
For general support: relyo@doombringerz.com